Return Policy

House of Brides.com strives for 100% customer satisfaction! We are an authorized retailer of leading designers offering quality merchandise and services. Our vow is to provide you the best in service, price, selection and dependability.

Please review our Return Policy about purchases made on houseofbrides.com. This Return Policy does not apply to purchases made in House of Brides Couture salons.

Special Order Merchandise
House of Brides.com features mostly special order merchandise. Special order means customers can order a style in the size and color of their choice. The designer makes the style especially for the customer.

All sales are final for special order merchandise. Once we submit a customer order to a designer, the designer does not allow for cancellations, exchanges, returns or refunds. We apply the same policy of no cancellations, exchanges, returns or refunds for special order purchases on our website.

Customer Service representatives are available Monday - Friday 9:00 am - 5:00 pm to assist with your selection and purchase!

Important Note about Sizing
Special order gowns are made according to each designer’s measurements. Your normal size may vary from the designer’s size. We strongly recommend you review the designer’s size chart to determine the best size to order. The size chart is available with each style under the section, Sizing Information.

Returns for Online Credit
House of Brides.com offers returns for online credit on purchases from our Immediate Delivery collections. Immediate Delivery merchandise is available for in-stock purchase in a selection of styles, sizes and colors. Returned merchandise must be unworn or unused and in perfect condition. We require authorization on all returns. To make a return for online credit, please review the following instructions.

Please email [email protected] Monday – Friday within 5 days of receiving your Immediate Delivery order to request an online credit. A Customer Service representative  will contact you within 2 business days with the Return Authorization Number. Our Customer Service representative will also provide the address to send the return.
 
Authorized returns must be shipped back to House of Brides.com within 3 business days of your receiving the Return Authorization Number. You may use the shipping carrier of your choice. You must insure your return with the shipping carrier and send “signature returned”. House of Brides.com is not responsible for your return’s shipping fees.

Please have your Return Authorization Number printed clearly on the outside of the box and next to our mailing address. We will not accept any returns without the Return Authorization Number and the package will be returned to you at your expense.

Upon our receipt, our Customer Service will inspect the return to ensure the merchandise is unworn or unused and in perfect condition with the original product tags attached. Any merchandise that appears to have been worn or used will be returned to you at your expense.

Processing time for returns is 7 – 10 business days. Once processed, a Customer Service representative will contact you to confirm your online credit.

The online credit will be in the amount of your merchandise purchase and if applicable, sales tax. Shipping and insurance fees are non-creditable.

International Customers
Online credits are issued in U.S. dollars. We are not responsible for the current currency exchange rate. Any taxes, duties or custom duty fees are non-creditable and are the responsibility of the customer.

Using Your Online Credit
Please email customerrelations@houseofbrides.com to apply your online credit. Include the Order ID Number from your previous order. A Customer Service representative will apply the online credit to your new purchase and confirm the updated balance if available.

Shipping fees may apply for your new purchase.

Online credit is available for purchases on houseofbrides.com only and not available to use in House of Brides Couture salons. Balances on online credits cannot be converted to a refund.

Online credits never expire!

Please review Terms & Conditions for a full description of our policies.