How to Order

Ordering Online
To make a purchase online: Click on the product that you would like to purchase; Select size, color and any additional options, Click “Add to Cart” in the upper right hand corner of your screen to complete the checkout process. If you require assistance, contact our customer service department at 1-630-827-0500.

Phone Orders
To order by phone, please contact us M-F 9-5 CST at 1-630-827-0500 or International customers contact 00-1-630-827-0500. A customer service representative will be happy to assist you. Se habla espanol.

Fax or Mail Orders
To order by fax or mail, please print and complete the customer order form located on the bottom (footer) of our homepage. Order forms can be faxed to 630-629-4066 or mailed to:
House of Brides
Order Department
1184 Roosevelt Road
Glen Ellyn, Illinois 60137

Email Orders
Email your order to [email protected] Be sure to include the following information: name, billing/shipping information, phone number, event date, designer, style number quantity, color, size, additional options and payment info.

Lowest Prices Guaranteed!…or We Will Match...
House of Brides is the lowest price of authentic designer merchandise guaranteed or we will match any competitor’s price! If you find a lower price anywhere, please contact our customer service department at 1-630-827-0500 when placing your order.

House of Brides will honor your price if you provide us with verifiable documentation of the lower price. Your payment will not be processed until House of Brides is able to verify the lower price.

Checking the Status of Your Order
To check the status of your order, login to your account at If you would like to speak with one of our friendly customer service representatives regarding order status, please contact 1-630-827-0500. Also try Live Support Chat!


When Should I Order?
Wedding apparel is considered a special order product and usually takes 10-16 weeks for the designer to construct your dress and ship to our location.

Depending on the manufacturer and product; quick delivery, rush delivery or in-stock options may be available which reduce the time it takes for House of Brides to receive your dress. These times can range from 2-8 weeks.

Group Orders - Color Consistency
Group orders should be placed as one order to maintain color consistency. If you order dresses individually, the dresses may not be produced from the same dye-lot which puts you at risk for varying colors. Also note: each manufacturer’s colors are different from one to another and are not comparable.

I Want a Dress That I Don’t See on Your Website
House of Brides will make every effort to obtain the dress or product that you are looking for. Please contact 1-630-827-0500 and a customer service representative will be happy to assist you.

Can I Order Directly from the Designer
Designers will only accept orders from authorized retailers such as House of Brides. Designers are unable to communicate directly with customers regarding order status.