How to Order

Ordering Online
To make a purchase online: click on the product that you would like to purchase; select the size, color and any additional options; click “Add to Cart” in the upper right hand corner of your screen to complete the checkout process. If you require assistance, contact our Customer Service department at 1-630-827-0500.

Phone Orders

To order by phone, please contact House of Brides.com Monday - Friday 9:00 am -5:00 pm  CST at 1-630-827-0500 or International customers contact 00-1-630-827-0500. A Customer Service representative will be happy to assist you.

Fax or Mail Orders
To order by fax or mail, please print and complete the customer order form located on the bottom (footer) of our homepage. Order forms can be faxed to 630-629-4066 or mailed to:
House of Brides.com 
Order Department
1184 Roosevelt Road, Suite B
Glen Ellyn, Illinois 60137


Email Orders
Email your order to orders[email protected] Be sure to include the following information:  full name, billing/shipping information, phone number, event date, designer, style number quantity, color, size, additional options and payment info.

Lowest Prices Guaranteed!…or We Will Match
House of Brides.com offers the lowest price on authentic designer merchandise guaranteed or we will match any competitor’s price! If you find a lower price anywhere, please contact our Customer Service Department at 1-630-827-0500 when placing your order.

House of Brides.com will honor your price if you provide us with verifiable documentation of the lower price. Your payment will not be processed until House of Brides.com is able to verify the lower price.


Checking the Status of Your Order
To check the status of your order, login to your account at www.houseofbrides.com If you would like to speak with one of our friendly Customer Service representatives regarding order status, please contact 1-630-827-0500. Also try Live Support Chat!

FAQ

When Should I Order?
Wedding apparel is considered a special order product and usually takes 10 - 24 weeks for the designer to construct your dress and ship to our location.

Depending on the designer and product; quick delivery, rush delivery or in-stock options may be available which reduce the time it takes for House of Brides to receive your dress. These times can range from 1 - 8 weeks.


What About Color Consistency for Group Orders?
Group orders should be placed as one order to maintain color consistency. If you order dresses individually, the dresses may not be produced from the same dye-lot which puts you at risk for varying colors. Also note each designer's colors are different from one to another and are not comparable.

What if I Want a Dress I Don’t See on Your Website?
House of Brides.com will make every effort to obtain the dress or product that you are looking for. Please contact 1-630-827-0500 and a Customer Service representative will be happy to assist you.

Can I Order Directly from the Designer?
Designers will only accept orders from authorized retailers such as House of Brides.com.  Likewise, designers are unable to communicate directly with customers regarding their order status.
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