International Orders

For Questions on International Orders, Contact 00-1-630-827-0500.

House of ships Worldwide! International orders are shipped via the United States Postal Service and are insured for their value at the point of purchase.

Standard Shipping
Standard international delivery from our location to your international shipping address is approximately 7 - 14 business days. This time frame may vary according to the carrier's schedule.

To check if your country imposes custom and duty fees, please contact your local government institution.

Notification of Shipping
Notification is emailed the day the order is scheduled to ship from our location to your shipping address. The notification includes the tracking information for the order.

Orders with Multiple Products
Orders with multiple products with the same shipping address are shipped when all products are received and the order is complete.

Change of Shipping Address
You may request a change to the shipping address up until the order is received. Please contact Customer Service at 00-1-630-827-0500 for assistance.

House of is an authorized retailer of the designer collections featured on our website. We therefore adhere to the policies set forth by our designers including some restrictions to international shipping.

Measurements and Sizes
Measurements and sizes are based on U.S. calculations. Please see the Measurement Converter as displayed with each product to convert measurements.

Currency is provided in U.S. dollars (USD).

Production Time
The time frame does not reflect the production time of your order. Standard delivery from our designers to House of is approximately 10 – 24 weeks. Most designers offer a Rush production with approximate delivery of 4 – 8 weeks. Please see “When Will I Receive This Product” as displayed with each product to view a designer’s production time frames. The time frames vary between designers.

Shipping Fees
Shipping fees apply to all international orders and are based on current international rates. Shipping fees cover the cost for House of to ship an order outside the continental U.S. The fee does not include additional charges for customs and/ or duties.

Custom and Duty Fees
Custom and duty fees may be imposed by the recipient’s country. House of is not responsible to notify or charge customers for any additional custom and/ or duty fees. The recipient is responsible for all applicable custom and/ or duty fees upon receipt of the order from House of