When to Order
Special orders take 10 - 16 weeks for delivery from the designer to our location. Quick delivery orders from the Quick Delivery Discount Dresses are shipped from our location within 2 - 6 weeks of the purchase depending on availability.

Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note designers periodically discontinue their styles without advance notice.

How to Order
We offer three convenient ways to order: online, fax, and U.S. mail. Orders can be placed on our website using our secure online order form which allows you to make your payment online.

To order by fax, you may print the online order form or request a form be faxed to you by contacting a Customer Service representative, 1-630-827-0500. Fax the completed form with payment information.  House of Brides fax #: 630-629-4066.

Orders may be placed via U.S. mail by printing and completing the online order form and mailing it along with your payment to the attention of the Website Department.

House of Brides address:
House of Brides
Attention Website Department
1184 Roosevelt Road
Glen Ellyn, IL 60137

Phone Orders
We do not accept phone orders. We require all orders in writing to avoid errors.

Can I Order Directly from the Designer?
Designers only accept orders from authorized retailers such as House of Brides and will not accept orders directly from a customer.  Designers also do not communicate directly with customers regarding order statuses. Order information is only given to authorized retailers.

Order Status Notification
We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order.

The first email is sent immediately after an order is submitted to confirm your order is in our system. The next email is sent 7 - 10 business days thereafter to confirm your order has been placed with the designer and will include the estimated shipping of your order to our location. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.

Checking the Status of Your Order
We notify our customers by email at various points of the ordering process. We suggest referring to these emails first regarding your order status. If you need additional information, we welcome you to contact our Customer Service Department for assistance. To check the status of an order, please call 1-630-827-0500.

Can I Pick Up My Order at a House of Brides Location?
No. All online orders are shipped to our Distribution Center then sent directly to the customer.